Google Apps was added to the portfolio of products Capgemini supports because the company believes demand for SaaS (software-a-service) productivity suites will grow strongly in coming years. Steve Jones , a CTO at Capgemini, is quick to note that Google Apps will not displace Office, but will fill two niches: enhancing the ability of knowledge workers to create documents collaboratively and bringing Office-like capabilities to workers who would not otherwise have them.
Nonetheless, adoption is bound to increase. "I'd expect more and more IT services companies will offer that kind of help desk and support around the Google Apps Premier environment," says Rebecca Wettemann , an analyst with Nucleus Research .
"Now is the time to definitely have advanced technology folks and strategy people, the ones who look a year or two ahead, to look at this stuff and stay abreast of it, even if the time isn't yet right to purchase," says Burton Group analyst Guy Creese . "A huge mistake would be to look at the offerings today, say they're immature, and then not pay any attention."
Source: infoworld.com
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